Frequently Asked Questions (FAQ)

1) When will I receive my order?

     Have you ever been so excited about receiving your online purchase, then begin to search the website or the item you purchased to find this information is not listed anywhere,it is so frustrating. And we agree. 

    As you know, our items on this website are limited runs and we do not have any product in stock ready to deliver.  We work closely with our printing vendor to ensure you are not only getting the best quality, but also delivered to your door as quickly as possible.

     Once an order is placed, we typically send it into production within 24 hours.  Depending on each item, production can take 2 to 7 days.  Shipping, unless you selected Express Shipping can take another 7 days.  If you have any specific questions regarding a product, please contact us and we will answer your email within 24 hours, Monday through Saturday.

2) Do you accept returns?

    At our company, we take pride in offering unique and custom printed items. We understand that every customer has different preferences and needs, which is why we work closely with you to ensure your item is personalized to perfection.

     We know that mistakes can happen during the customization process, and we want to assure you that we are here to help. Our team will do everything in our power to work with you and resolve any issues that may arise. From minor spelling errors to larger complications, we are dedicated to finding a solution that satisfies both parties.

    However, there are times when things are simply out of our control. In these situations, we ask for your understanding and patience as we strive to offer the best customer service possible. Rest assured, we will do our best to make things right and find a resolution that meets your needs.

    If for any reason you are not satisfied with your customized item, please do not hesitate to contact us directly. We value your feedback and want to ensure that all of our customers have a positive experience with us.

3) What forms of payments do you accept?

    Paypal, Apply Pay, Visa, Mastercard, American Express, Discover, Google Pay, and Shop Pay.

4) If I customize an order, what can I expect?

    At our store, we understand the importance of personalization and customization when it comes to making a unique and special item. That's why we offer various options for you to add your personal touch to our products.

    For simple customization like adding a name or initials, our team can quickly send you a mock up of the design within 24 hours. However, for more complex designs, we may need some extra time to ensure the quality and uniqueness of your product.

    But don't worry, we are just as excited as you are to get your customized item to you as soon as possible! Our team will work diligently on the design to make sure it meets your expectations and reflects your vision.

    Once the mock up is complete, we ask that you review it carefully for any spelling errors or adjustments needed. We want to make sure everything is perfect before sending it off to production.

    So go ahead and get creative with your customization requests! We are here to make your personalized items stand out and bring a smile to your face.

 

5) Do you offer gift wrapping?

    Unfortunately, we know how inconvenient it can be when you want to send a gift to someone special and are unable to have it gift-wrapped. But don't worry, because even though we can't offer gift wrapping at this time.

6) Once I place my order, how long does it take to ship?

    This is a question that we frequently get asked, and understandably so. We know that waiting for your order can feel like an eternity, but don't worry, we'll do our best to give you an idea of when you can expect it to arrive.

   First things first, let's clarify that the production run refers to the time it takes for your order to be made and packaged before it's handed over to the shipping carrier. This can take anywhere from a few hours to a couple of days, depending on the size and complexity of your order.

    Now, onto the actual delivery time. If you opted for Express Mail, you'll typically receive your order within 2-3 days after the production run. However, if you chose to go with snail mail (a.k.a regular mail), be prepared for a bit of a longer wait - up to 7 days after the production run.

   But hey, we're not here to judge your shipping preferences. We understand that sometimes budget or time constraints can make snail mail the more appealing option. Just remember, good things come to those who wait.

7) How long after I place an order can I cancel and/or modify my order?

    Here at our company, we understand that waiting for your new item can be an exciting and anxious time. We want to make sure that you receive your customized order as quickly as possible while also ensuring the highest quality product.

    That's why if your item requires no customization, we strive to get it into production within 6 hours of you placing the order. We know you're eager to receive your new item and we don't want to make you wait any longer than necessary.

    But we understand that sometimes things change, plans fall through, or maybe you just changed your mind - it happens! That's why we offer the option for you to cancel your order up until the time we put it into production. No harm, no foul.

   Now, for those of you who are getting a customized item - don't worry, we've got you covered too. You can still cancel your order up until the time that you approve the mock up design. We want to make sure you're completely satisfied with your order and if for any reason you change your mind, we won't hold it against you.

8) Can I track my package?

    Did you know that once your order is shipped, you will receive the tracking number in your inbox without you having to lift a finger. How convenient is that?

   Unfortunately, we do have a handful of vendors who don't provide tracking information for their packages. We know you want to see your purchase make its way through the system, but sometimes it's just not possible. Don't worry though, we'll do our best to keep you updated and if you have any questions, feel free to contact us.

9) What if my item arrives damaged?

    Sometimes things don't go as smoothly as we would like them to. Maybe that new shirt you ordered arrived with a hole in it, or the latest gadget you bought isn't working properly. Don't worry, we've got your back!

   At Rolling Acres Designs, we understand that accidents can happen during the manufacturing and shipping process. That's why we have a hassle-free return and exchange policy for any damaged or defective products.

    So if you receive a product that is less than perfect, don't panic! Just send us an email with a clear explanation of the issue and some pictures to show us what went wrong. We promise we won't judge if you include a funny meme to cheer us up.

    Our team will handle your case with care and make sure you receive a replacement or refund within 30 days of product delivery.

10) How do I get a hold of a person?

    At our company, we pride ourselves on the fact that we are made up of real people. That's right, you won't find any robots or automated phone systems here. Just good old-fashioned humans doing their best to help you out.

    But let's be honest, getting two random humans on the phone at the same time is like trying to herd cats. It's not easy, especially when you factor in different time zones. So instead of playing phone tag, shoot us an email with your inquiry or concern and we promise to get back to you within 24 hours, Monday through Saturday.

11)  My item needs to be customized, but I did not see an area to add the information.  What do I do?

    Did you know that we, as humans, are not perfect? And sometimes, our imperfections show when we set up new products on our website.

    But fear not! We've got your back. If you happen to come across any mistakes or missing information while ordering a product from us, just shoot us an email with your order number and the necessary details. We promise that once you hit that "buy" button on our website, it doesn't automatically go into production. So take a deep breath and relax, we'll fix any issues before starting your order.

13) I need the item like yesterday, can you overnight?

    So you've decided to gift someone with a product from our store and unfortunately, we don't have it in stock right now. But don't worry, we have some alternative ideas for you!

    Why not get creative and make a card? I have faith that you can make a one-of-a-kind card that will surely put a smile on your loved one's face. You can include a photo of the product they wanted or add some funny inside jokes to make it more personal.

    Not feeling crafty or don't have enough time, a gift card is always a safe and practical option. Your recipient can then use it to purchase the product they wanted or any other item from our store.